Roman Help Desk
This article provides an overview of the Roman Help Desk We cover how to submit a question to the Roman Help Desk and what types of questions the help desk can answer.
Submit a Question
To submit a question to the help desk, please go to the Roman Help Desk Portal and log in. A MyST account is required to submit questions to the portal. MyST accounts are utilized broadly across STScI, and so those who have submitted proposals or help desk questions for HST or JWST will already have an account. A MyST account can be quickly created at the Roman Help Desk portal page or by going to the MyST home page.
After logging in, please search for answers within the knowledge-base or click on 
Get Help on Roman Space Telescope to view the available catalog. Select a category and submit a question using the form. Some forms may have additional questions, which may be either optional or required. Please provide responses to as many of the form fields as possible to receive the fastest and best response to your ticket.
What can I ask the Roman Help Desk?
You can submit any Roman ticket to the Roman Help Desk. In particular, you can select a topic from the list available on the portal as described in Table of the Roman Help Desk Topics below.
Table of the Roman Help Desk Topics
| Icon | Topic | Short Description |
|---|---|---|
| Proposal Support | Inquiries regarding the Roman Telescope Proposal System (RTPS) or current Call for Proposals. |
| Roman Grants Support | Questions about the accepted program funding awards. |
| WFI Instrumentation | Questions related to the WFI design and performance. |
| MAST Archive Support | Request general Archive support for issues not covered by another category. |
| Roman Research Nexus | Request help with the Roman Research Nexus. |
| WFI Observing | Request help with WFI observing strategies. |
| Simulators and Tools | Request help with WFI image simulators and/or software tools. |
| Pandeia | Request help with Pandeia: the Roman Exposure Time Calculator (ETC). |
| Roman APT | Request help with APT for creating WFI observing programs. |
| Coronagraph Support | Questions regarding the Coronagraph Technology Demonstration. |
| WFI Data Analysis | Request help with WFI data products including images, spectra, and catalogs. |
| Roman General Support | Request general Roman support for issues not covered by another category. |
For additional questions not answered in this article, please contact the Roman Help Desk.