Roman Help Desk at STScI
This article provides an overview of the Roman Help Desk at STScI! We cover how to submit a question to the Roman Help Desk, what types of questions the help desk can answer, and briefly describe the terms of service so that users know what to expect when they contact the Roman Help Desk.
Submit a Question
To submit a question to the help desk, please go to the Roman Help Desk Portal and log in. A MyST account is required to submit questions to the portal. MyST accounts are utilized broadly across STScI, and so those who have submitted proposals or help desk questions for HST or JWST will already have an account. A MyST account can be quickly created at the Roman Help Desk portal page or by going to the MyST home page.
After logging in, please search for answers within the knowledge-base or click on 
Get Help on Roman Space Telescope to view the available catalog. Select a category and submit a question using the form.
What can I ask the Roman Help Desk at STScI?
You can submit any Roman ticket to the Roman Help Desk at STScI. In particular, you can select a topic from the list available on the portal as described in Table of the Roman Help Desk Topics below.
Table of the Roman Help Desk Topics
| Icon | Topic | Short Description |
|---|---|---|
| WFI Instrumentation | Questions related to the WFI design and performance. |
| WFI Observing | Request help with WFI observing strategies. |
| Pandeia | Request help with Pandeia: the Roman Exposure Time Calculator (ETC). |
| Roman APT | Request help with the Astronomer's Proposal Tool. |
| Simulators and Tools | Request help with WFI image simulators and/or software tools. |
| Roman Science Platform | Request help with the Roman Science Platform. |
| MAST Archive Support | Request general Archive support for issues not covered by another category. |
| WFI Data Analysis | Request help with WFI data products inclduing images and catalogs. |
| Roman General Support | Request general Roman support for issues not covered by another category. |
Roman Help Desk at IPAC
There is also a Roman Help Desk at IPAC dedicated to their areas of expertise. This includes spectroscopy, microlensing, the coronagraph, proposals, and grants. Please visit their website to learn more about the Roman Help Desk at IPAC.
Should I send my question to STScI or IPAC?
The Roman Help Desks work together to make sure that any submitted question will be routed to the correct place and receive a response from a subject matter expert. This means you can submit your question to either desk and be sure it will reach the appropriate place. However, users will likely see quicker response times if their questions are submitted to the correct facility based on the topics described above.
For additional questions not answered in this article, please contact the Roman Help Desk at STScI.